Going deep with regional leaders on using performance measurement

Via Transportation for America

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“Transportation works as a network and fails as a network,” she said. “So why do people think we can fix the network project by project by project? I’m most interested in what is the best suite of projects.” She went on to describe why data matters, but only if you measure the right things. “You should be asking people what matters to them and measure that. If you don’t, you are telling your customers that what matters to them is unimportant. …Data is only useful if it helps you tell a story or make better decisions.”
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http://t4america.org/2016/10/14/going-deep-with-regional-leaders-on-using-performance-measurement/