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Friday, October 20 2017 @ 11:18 PM UTC

SeeClickFix's Best Year Yet! Kudos Howard County

Biking in the Metro Area One of the frustrations of being a cyclist in a car centric world is trying to get road hazards fixed. Supposed you found a hazard in the shoulder and reported it, the crew inspects it and thinks to themselves "I don't see how this is a hazard to motor vehicles." so resolves the repair order without doing a darn thing.

Storm grates can be another issue as some Public Works engineers have been taught that hazardous grates for cyclists are the best "for hydraulic flow".

In short flagging a request as a cycling issue which goes to a person in government who understands cycling issues would be very helpful. To that end I'll highlight how will this works in Howard County

Wouldn't be nice if more counties joined the SeeClickfix system? I think so. I'll note the system is stet up with geographical boundaries for each of the counties so it's easy to set up. From SeeClickfix newsletter:

What we built with you and your government:

The SeeClickFix Dashboard is now being used by 135 City Clients and includes a boatload of new features including the ability to assign and re-categorize issues, create work orders and generate beautiful reports.

We have whitelabeled our marketplace mobile applications for a number of cities and one State so that the app is searchable under their brand and keywords. This month we also released the ability to add additional information pages to your custom application dynamically through our easy to use content management system.  

We have started to test a knowledge base and question and answer platform in select cities to help citizens and governments learn from each other in a scalable way that saves money and easy to implement.  Two cities have already signed on for early launch and we’re still accepting early adopters at a discounted rate.

We are also starting to experiment with crowdfunding and have helped to successfully fund a few projects in New Haven.

Some Partner City Highlights

The Cities of Minneapolis and Oakland have been longtime users of SeeClickFix and this year both Cities launched deeper integrations with the platform and became clients. In Minneapolis we launched marketplace mobile applications for the city and in Oakland we integrated with their CityWorks Work order system.  Richmond, VA, Surrey British Columbia and a number of other towns  also became clients of our CityWorks connect offering.  Washington DC also launched their marketplace mobile applications with SeeClickFix and have done a tremendous job marketing the apps on subway posters and parking meter stickers.  We also launched connections with Chicago 311 and Toronto 311 and assisted many small towns and FEMA during Hurricane Sandy.  As a result of the Toronto 311 connection we also launched our largest media partner the Toronto Star who just listed SeeClickFix as the best thing they’ve done all year. All in all 15 Million new citizens were affected by these new relationships around the globe.  

The new year will start off with a bang as well as we launch marketplace mobile applications and integrate with Houston’s CRM Kana, an integration with Oracle in Albuquerque and with 35 towns in Massachusetts through the Commonwealth Connect application that we have built for the State.  There also were a number of deals signed at the end of 2012 from California to North Carolina that we have not let the cat out of the bag yet on.  Stay tuned for those!

User Highlights

5 years on the job and still my favorite part of working at SeeClickFix is witnessing the anecdotal evidence that SeeClickFix is enabling collaboration between citizens and governments. Each of the resolved 200,000 issues are a little neighborhood victory, and they all deserve to be celebrated.  A few of our favorites fixes from 2012:

The Long Awaited Left Turn: A persistent Mom improved the safety of an intersection near a school after a year of work.

Giving a Hoot: An owl family was saved thanks to a diligent Park Ranger. 

Spring Cleaning with SeeClickFix: A town in Canada uses SeeClickFix to coordinate its yearly clean up efforts.

As the first full-time employee at SeeClickFix the most remarkable thing for me has been watching the growth of the team to fifteen full-time employees. Those 15 folks are dedicating their lives to helping you make your neighborhoods better. If you want to help them we’d love it if you would introduce SeeClickFix to your neighbors or your local government. If you are in local government we’d love to show you all that has been built in the last year. We think you’ll like it.  You can email me or contact the team at

Happy Holidays and here’s to collaboratively improving neighborhoods in 2013!

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